Ordering

Ordering

Our goal is to streamline the entire communication process from technical checks to order placement, saving you time and effort at the right prices. If you don't find our services convenient, please contact us now for more information. We would be honored to assist you in any way we can.

Questions Most Asked

1. How do I place an order?

You can directly place an order via the phone +86 18057268115, or write us an email at contact@zoiun.com If you have any questions, do not hesitate to contact us.

2. What is the lead time?

Your order will be processed right after the deposit is received in our bank. Equipment production normally takes 10-20 days depending on available inventory. If you have an urgent order, please contact us at +86 18057268115. We will gather all the resources and check the possibility of fast production to provide clear feedback.

3. What if I need to revise the product design or specification?

If you need to revise the product design or specification of cryogenic equipment, please let us know as soon as possible. We will work with you to understand the changes you require and provide a new design or specification that meets the need. Please keep in mind that depending on the extent of the revisions may impact the delivery timeline or pricing of the product.

4. What if I wanna cancel the order?

If you need to cancel an order, please inform us as soon as possible. It's important to note that our production process begins immediately after we receive the deposit in our bank account. We have a buffer period of 1 or 2 days for returning the payment, which normally takes 1 or 2 days to get into our bank account. However, once the production has started, cancellation may not be possible and may result in cancellation fees or forfeiture of the deposit.

We understand that unexpected circumstances may arise, and we will work with you to find the best solution. If you need to cancel your order, please contact us as soon as possible and provide the reason for cancellation. We will do our best to accommodate your needs while minimizing any impact on production timelines or costs.